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SCT Technical Support Internal Wiki


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Jira Logins Credential, Please DO NOT COMMENT or Create Tickets under this Profile.

URL Instance: derive.atlassian.net
Email: support@sctflash.com
PW: Derive@2021


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Eng Release Notes, 6/30/2022

2011-2019 Ford Super Duty 6.7L
2015-2017 Ford F-150 2.7 ECO
2019-2020 Ford F-150 LimitedRaptor 3.5 ECO
2017-2018 Ford F-150 Raptor 3.5 ECO
2018-2020 Ford F-150 3.3L
2014 Ford F-150 3.7L
2018-2020 Ford F-150 3.3 NA
2015-2017 Ford F-150 3.5 NA
2014-2020 Ford F-150 3.5 ECO
2015-2020 Ford Mustang 2.3 ECO
2015-2015 Ford Mustang 3.7L
2015-2016 Ford Mustang 3.7 NA
2014-2015 Ford Exploder 3.7L
2020 Ford Explorer 3.0 ECO
2020 Ford Explorer 3.0 ECO
2014-2019 Ford Explorer3.5 ECO
2017-2020 Ford Expedition 3.5 ECO
2013-2018 Ford Focus ST 2.0 ECO
2013-2014 Ford Fusion 2.0 ECO
2014-2019 Ford Interceptor 3.5 ECO
2017-2018 Ford Fiesta ST 1.6 ECO
2014 Ford Taurus 3.5L
2019-2020 Ford Ranger 2.3 ECO
2017-2020 Lincoln Navigator 3.5ECO

Terminated Customers - Emissions Violations
C0000489 Rudy's Diesel Performance & Off Road
C0041120 Diesel Ops Performance
C0015415 Lund Tuning
C0039638 Truck Wurx
C0000468 Quick Tricks Automotive Performance
C0040347 Freedom Performance
C0011502 Wengerd Performance
C0000633 Cyclone Manufacturing
C0055858 Milliken Diesel Performance
C0150855 Redline Performance Motorsports
C0000466 Punch It Performance
C0032963 Hardway Performance Solutions
C0007405 Flash Performance
C0002243 RPM Motors Northwest
Customers on this list are classified as “No Contact” entities**

1-Avoid contact with these customers to the best of your ability. Do not respond to emails and avoid phone calls if possible. (As mentioned below, make sure you still document and forward that the business is trying to contact us)

A. If anyone affiliated with these businesses contacts sales or support the conversation must be brief.
B. Be polite but do not get pulled into a conversation.
C. Approved messaging: “We have stopped doing business with your company and cannot offer any support.”
2-Any calls, emails, or other contacts should be documented and forwarded to your manager who in turn will forward the details to the Executive team for awareness.
3-Any mentions, rumors, or other communication about these customers should also be forwarded to your manager.
4-No employees should speculate or engage in conversation about these companies with any other customer.
5-You can still support end-users of these customers as normal and follow other company policies. (I.E., no support for vehicles with emissions tampered with, no California customer, etc.)

Last Updated Entry Added on 5/14/2021

sct/home.txt · Last modified: 2022/07/01 11:58 (external edit)